Terms and Conditions

    Welcome to Catamaland (Pty) Ltd ("Catamaland"), a South African furniture manufacturer. Our company is registered in South Africa with the Registration Number: 2018/041259/07. The head office is located at 162 R96, Hekpoort, Gauteng, South Africa.


    These Terms and Conditions are designed to govern all transactions made with Catamaland, including sales and supplies of products both in-store and through our online platform, accessible at Catamaland.co.za (the "Site"). By placing an order, providing delivery instructions, or accepting delivery of any products from Catamaland, you agree to these Terms and Conditions without reservation. It is important to note, however, that these Terms and Conditions do not in any way undermine or replace your statutory rights under applicable law.

    • CPA: Consumer Protection Act, 2008 (Act No. 68 of 2008)
    • Customer: Any person who has entered into a transaction with Catamaland in the ordinary course of Catamaland’ business
    • Direct marketing: Approach a person, either in person or by electronic communication, for the direct or indirect purpose of promoting or offering to supply goods or services to that person
    • Display: Placing, exhibiting, or exposing goods in public view and inviting members of the public to inspect and select those or similar goods for supply to that person
    • EFT: Electronic Fund Transaction or direct deposit as a means of electronic payment
    • Electronic communication: Communication by means of telephone, SMS, email or similar technology or device
    • Juristic person: A company, body corporate, partnership or association, or trust as defined in the Trust Property Control Act, 1988 (Act No. 57 of 1988)
    • Price: The value of consideration for which Catamaland is willing to sell or supply goods and services
    • Promote: To advertise, display or offer to supply any goods or services
    • Special order goods: Goods which Catamaland expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the customer’s requirements
    • Transaction: An agreement between Catamaland and a customer for the supply or potential supply of any goods or services in exchange for consideration, or the supply of any goods to or at the direction of a customer for consideration, or the performance by or at the direction of Catamaland of any services for or at the direction of a customer for consideration
    • Website: www.catamaland.co.za
    • Catamaland (Pty) Ltd, with Registration Number: 2018/041259/07, and with its Head Office situated at 162 R96, Hekpoort, Gauteng, South Africa.
    • VAT: Value Added Tax, which is an indirect tax levied on the price of consumer goods and services - Catamland is currently not VAT registered.

    • These Terms and Conditions apply when you buy/order goods or services from Catamaland. They must be read with the Privacy Policy, and any other policies or terms which are displayed on our website and the terms and conditions that are incorporated into these terms by reference.
    • By purchasing or submitting an order to Catamaland for the supply of goods or services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. If you do not agree, please do not access our website or place an order with Catamaland for the supply of goods or services.
    • All purchases are subject to availability and acceptance by Catamaland. We reserve the right to reject any order, cancel any purchase whether in whole or in part or refuse to process payment.
    • For in-store purchases, you will receive an invoice once your order is shipped. No order will be deemed to be accepted by Catamaland unless and until payment is received by Catamaland.
    • The products advertised on our website are subject to availability. We make every effort to keep products in stock but depending on order volume, material availability and time of year, there may be wait periods on our products.
    • While every effort is made to ensure that the product you buy, including timber, fabric, rope, metal and leather products, corresponds as closely as possible to the sample shown in our stores or on our website, slight differences may occur. No responsibility can be accepted for variations which add to the unique and handmade characteristics of Catamaland products.

    • The prices displayed on the Catamaland website and in stores are quoted in South African Rands, which is valid and effective only in relation to supply in South Africa. Catamaland is not VAT registered.
    • Full payment of the price and delivery charges (where applicable) is required before products will be delivered or collected. The product remains the property of Catamaland until payment is received in full.
    • All major credit and debit cards as well as EFT payments are accepted.
    • Catamaland does not accept cash in store.
    • In the case of EFT payments, proof of payment must be sent to sales@catamaland.co.za. Please allow 3 business days for the receipt of EFT funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.
    • When making an EFT payment, Catamaland advises customers to be vigilant and confirm all relevant and necessary information before making payment. Should the payment be intercepted by fraudulent third parties, Catamaland shall not be liable for any loss suffered by the customer. Please be advised that Catamaland will not proceed with the contract of sale if we cannot confirm receipt of funds as a result of fraudulent interception.
    • Please retain your invoice as proof of purchase. 
    • Prices on the website and in-store are subject to change without notification.
    • Pricing in our system at the point of sale will be honoured over in-store price on the floor.

    • Lead time for orders depends on the goods, their availability and performance by Catamaland’ suppliers or manufacturers. The anticipated lead time will be stated on the sales order. Catamaland will inform you of any delays. It is acknowledged that goods that are subject to special orders may differ from samples due to hand made processes and also the considerations set out in THE GOODS section above and it will be so accepted by the customer.
    • You will be provided with a quotation for all made to order items and back orders (collectively “ orders”). It is your responsibility to verify the correctness of all information on the quotation before you pay any amount to Catamaland.
    • Catamaland will not be responsible for any incorrect orders placed.
    • Made-to-Order products are specially manufactured upon confirmation of your order. Should you cancel a made-to-order product listed on your sales order, you will be liable for a cancellation fee equal to 75% of the retail price of the product being cancelled. By confirming your order, you acknowledge and accept these terms.

    • Catamaland is entitled to charge a delivery fee for any and all transportation of goods at the direction of the customer, including cancelled deliveries that have already been dispatched . You will be charged for the cost of delivery which will be reflected on the appropriate invoice.
    • The customer may elect to collect goods at either a distribution centre or their nearest Catamaland store, product and store dependent.
    • The customer must inspect all goods delivered , acceptance of the delivered goods by the customer will be considered as satisfaction as to the type and quality of the goods.
    • All risk in the goods shall pass to the customer upon delivery or collection thereof. Should you collect the goods, Catamaland will not be held liable for any loss or damage to the goods, whether you, your representative or a third-party transporter collected the goods. For this reason, customers are required to inspect products prior to leaving our premises. 
    • The details of the delivery, including the particulars of the delivery agent/s, date and place of delivery will be provided to the customer.
    • For more details on delivery and collection please refer to the Catamaland Delivery and Collection Handbook online.
    • Catamaland will consider requests for international delivery on a case by case basis, please refer to our EXPORTS page on our website for further information on international shipping.

    • Catamaland offers free assembly of products bought from Catamaland when products are delivered by Catamaland.
    • Product assembly by customers is also possible. Should you opt to assemble products, kindly refer to assembly instructions included with the product. Catamaland does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.

    1. Care instructions and maintenance advice regarding the use and application of products are provided for all products.
    • Catamaland warranty provides for the free repair or replacement of any faulty component within the first 6 months of the warranty period.  
    • Catamaland offers a one (1) year warranty against defects in workmanship on all goods supplied by it calculated from the date of collection or delivery of the goods to you, provided:  
      • You are able to produce proof of purchase by way of the original invoice provided to you upon conclusion of the transaction
      • The goods concerned have been used for the purpose intended and in a domestic environment (unless the latter requirement is waived by Catamaland, in writing);
      • The customer has cared for the goods in line with the Care Instructions received with the product;
      • The goods have not been damaged as a result of misuse, neglect, abuse, or unauthorised modifications by the customer
      • The goods were assembled correctly by Catamaland, or according to the instructions provided by Catamaland;
      • The goods have not been altered in any manner;
      • Provided the above mentioned conditions are fulfilled, Catamaland will assess the good/s to confirm such compliance and thereafter repair, where possible, or replace the goods which are subject to the warranty claim.
    • If the goods cannot be repaired and are no longer available for supply, Catamaland will credit the customer’s account to the value of the original transaction.
    • Please note that in the event that the goods do not meet the requirements mentioned hereinabove the customer will be required to tender payment for the assessment of the goods as well as any delivery costs incurred by Catamaland in order to process the customer’s warranty claim.
    • In any event the direct cost of transporting any goods by Catamaland must be paid for by the customer before any transporting arrangements will be made.
    • It is entirely at Catamaland’ discretion to offer the necessary remedy, being either repair, replace or store credit, should your product breach the warranty. In addition, Catamaland will charge necessary collection and delivery costs in certain circumstances.
    • Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If your transaction qualifies as an electronic transaction and you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. This means that you have to return new, unused goods, and we will refund the purchase price. The only cost levied against you will be the direct cost of returning the goods.
    • Any repairs and replacements will be handled promptly, though the ammount of time will depend on the issue.

    Goods cannot be returned to Catamaland if:

    • After having been supplied to, or at the direction of, a customer, the goods have been physically altered;
    • The original invoice cannot be produced by the customer;
    • The goods have been damaged by the customer whilst in its care;
    • The goods are no longer in its original condition;
    • The goods are not in resale condition.

    Catamaland will accept the return of goods in the following circumstances:

    • The original invoice is produced by the customer;
    • The goods are returned in their original packaging;
    • repackaged goods will be accepted by Catamaland if they are in their original condition and only when it was necessary for the customer to remove such packaging in order to inspect conformity of the goods with a special order;
    • If goods that were delivered to the customer are incorrect, the customer must submit a request for a return of only those goods that do not conform to the order via our website;
    • The customer purchased goods or services via our website, then in that event the customer may cancel such transaction within seven (7) days of receipt of those goods, or of services within seven (7) days after the date of the conclusion of the agreement, and may receive a full refund, however Catamaland will charge the customer for collection and transporting any goods to Catamaland;
    • Wherever possible Catamaland will repair or replace returned goods, and where not possible Catamaland will credit a customer’s account with store credit.
    • In the event that Catamaland and the customer exchange or substitute any goods previously delivered to the customer, from the date of delivery of the substituted goods, the transaction applies to the substituted goods rather than the goods described in the original transaction. 

    Catamaland is entitled to charge the customer a reasonable amount for:

    • Use of the goods during the time the goods were in the customer’s possession, unless they are goods which are ordinarily consumed or depleted by use and no such consumption or depletion has occurred; or
    • For the necessary restoration costs to render the goods fit for restocking.

    An order may be canceled, for refund, at any point before the goods have been shipped or left our facilities.

    1. You may request a repair via your sales@catamaland.co.za.
    2. You will receive a repair quotation, which must be accepted in writing before any repair work is undertaken.
      1. Repair quotations are valid for 7 (seven) business days from the date of issue.
      2. Upon expiry, a new quotation may be required, and pricing may be subject to change.
      3. Depending on the nature of the repair, we may require full payment or a deposit to begin the repair process.
    3. Repairs are quoted individually based on the materials required, availability of spare parts, the complexity of the repair, and the condition of the item. Promotions and discounts do not apply to repairs.
    4. You will be provided with an expected completion date via email once your repair has been booked. While we strive to complete all repairs within the communicated timeline, delays may occur. Any changes to timelines will be communicated to you where possible.
    5. Once the repair is completed, you will be notified, and a delivery or collection appointment will be scheduled using the contact details you have provided.
    6. You will be required to inspect the item upon delivery or collection. If you are satisfied with the quality of the repair, you will be asked to sign a confirmation, which will serve as proof that the item was received in acceptable condition.
    7. If you cancel your repair after accepting the quotation or choose to return the repaired item, you will not be eligible for a refund, exchange, credit, or further repair unless a fault is found with the repair itself.
    8. Approval of a repair request does not guarantee that future repairs will be accepted. We reserve the right to refuse any further repairs at our discretion.

    • Unless any applicable law prescribes otherwise, any agreement made with Catamaland to buy goods or services, shall be governed by the laws applicable to South Africa.
    • Catamaland may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the website.
    • Catamaland does not warrant that any of its goods are fit for a particular purpose, other than that which it is reasonably and generally intended. All goods are to be used as intended only in a domestic environment unless specified otherwise in writing by Catamaland.
    • Please be advised that the protections afforded under the CPA do not apply to any transaction in which the customer is a juristic person whose asset value or annual turnover, at the time of the transaction, equals or exceeds the threshold value as determined by the Minister and which is currently R 2 000 000.00 (two million Rand).
    • These Terms and Conditions do not affect any rights, remedies or obligations to which a customer is statutorily entitled.
    • Please address any complaints, compliments or suggestions relating to any of the goods or services to sales@Catamalandhome.co.za.
    • Unless any applicable law prescribes otherwise, any agreement made with Catamaland to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
    • Catamaland makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).
    • Should any of our products contain an obvious error regarding the price displayed for the product, Catamaland will correct the error as soon as we have been notified of the error. Catamaland will not be bound by the incorrect price.
    • Catamaland may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Site.

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  • Email: clientcare@ecom.com
  • Phone: 1.888.838.3022